The price is reasonable and good service.

The car is great

The rental company's location is excellent! It's right inside the train station, very easy to find! The car we got was also upgraded. Overall, self-driving in southern France was fantastic.

Satisfied

1. We booked for August 20th at 10:00 AM, arrived at the Avis store at 1:30 PM, and were informed that our reserved Benz C series was unavailable. After negotiating, we were given a Benz E series, and the total price skyrocketed from EUR 671.58 to EUR 1267. Admittedly, we were late, but Avis gave no notification or confirmation. Avis's response was that our reservation was made through a third-party site, and they couldn't contact us. As customers of the third-party (zuzuche), it felt quite disregarded. Despite no order cancellation, we were still forced to upgrade. Just a heads up: timeliness is crucial when picking up a rental car, not exceeding the booked time by more than 2 hours. Also, third-party sites won't call to confirm. 2. After getting the Benz E, in a French town, the car was broken into at a public paid parking lot. We called the third-party site and were directed to contact Avis directly. After a 40-minute drive back to Avignon, we paid around EUR 250 for the damage and got a new Benz E. However, it made a constant creaky noise within 5 minutes of driving. Upon returning to Avis and consulting, they claimed the noise was due to brake pad friction and was normal due to hot weather. This persistent noise didn't make us feel safe, and we requested another car. Avis only had this creaky car available and insisted we take it. We didn't dare to drive it. 3. With no other options, we were eventually given a 5-seater Renault but still charged the Benz E price. Our total expenditure was EUR 1267 + EUR 250.

The store location is extremely hard to find, and the pickup area is not in the same zone as the reception. Communicating with the staff at the reception, who speak poor French-accented English, is difficult. After completing the rental procedures, the staff provided just the route to the pickup area without any guidance, and no one told us about the parking entrance for returning the car. When returning the car, there was an extra charge of 40 EUR. The staff responsible for the car check said he only handles the car condition check and is not responsible for explaining the rental charges. It was already 10 PM, and we couldn't communicate with the store staff anymore, so we had to pay an extra 40 EUR. Later, I found out that the reception staff had sold us a full insurance package for 14.04 EUR, despite us clearly stating that we didn't need their insurance. There was also another unclear insurance charge of 9.25 EUR on the bill, and a service fee of 13.9 EUR. This was our first time renting a car abroad, and we ended up paying an extra 40 EUR. Very dissatisfied! AVIS, known as the top overseas car rental company, uses this method to make (trick) money, which is really disappointing! I won’t choose this company again!