The car provided by the rental company was vastly different from the one I selected, not even in the same class.

Convenient shuttle service, just a 3-minute ride to the store with hardly any waiting time. They upgraded us for free to a Nissan X-Trail with only 80,000 km. They don't proactively provide a phone holder, but if you ask, they offer it for free and let you choose your preferred one.

A heavyset woman with a bad attitude. She seemed very impatient.

Nothing to comment. Everything is perfect and fast.

Booking is fast, prices is competitive.

The staff at both pick up and drop off locations were very helpful. The drop off was made so easy as we were instructed to just park at the Bluebridge terminal and hand the keys to the terminal staff