Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.
I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!!
I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.
Car only had 1/4 of a tank petrol.
Car provided was a Peugeot 3008, not a volvo xc60 as advertised.
About QEEQ:10.0/10
Convenient and good value for money.
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