The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.

It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.

They kept pushing insurance for a long time when I picked up the car, even though I said I had already bought insurance. The fuel cost issue after returning the car is still not clarified.

A very pleasant car rental experience. I booked a Volkswagen GOLF, but they gave me a BMW 1 Series with only 3200 kilometers on it, essentially a new car. The staff at the store were very friendly. They checked my driver's license, notarized documents, passport, and I prepaid the deposit with a credit card. All the procedures were completed in less than 5 minutes. When returning the car on Sunday, the store was closed. I just parked the car in the designated parking lot and put the keys in the box at the door. Very convenient.

The car we got in Budget was very good. However, service at pick up was poor. We had to wait a long time to get the car as it was not available.

I used Qeeq for the first time. It has been a very good experience so far. Would recommend it!