If you don't purchase the car company's insurance, you'll have to pay up to 2500 NZD for any accidents, and further processing is very slow. The car rental service only responds by telling you they've urged again. The experience was not great. I recommend skipping the car rental service's insurance and directly buying the car company's insurance.
Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money. Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor.
On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
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Customer Service
Good experience overall
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View more >Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.