Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.
About QEEQ:10.0/10
Very impressed with QEED. I asked a question about late pick up at velencia airport and received a prompt response with my question answered both by email and a phone call.
Instead of a pre-authorization, they charged directly. The reserved car was not available at pickup, and they didn't inform us that the upgrade would cost extra. The charges were unclear and no receipt was given for the card payment. Both the rental company and the third-party platform are pushing the responsibility onto each other, and the complaint is still being processed.
Awful experience avoid this company. I thought we were having airport pick up after scanning all small print we’re lead to believe other wise but when we arrived had to get a bus with 5 bags and a toddler was a nightmare. Then the rude lady behind the desk wanted us to leave a €1400 deposit!!! And she said it takes up to a month to get it back once we return the car. Also wanted €50 deposit for petrol which I’ve never experienced. We complained and she said she won’t give us the car. We were being very civil but she was saying we were shouting which was absurd. They are a complete scam. there’s so many hidden costs involved AVOID AND NEVER EVER AGAIN!!
Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking. Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !
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Customer Service
Very impressed. Will rent again with QEED.
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View more >Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !