We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!

Very good!

The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.

The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.

Overall, I'm quite satisfied. It's worth recommending and convenient.