Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.
Vehicle may need new brakes as it felt spongy. Everything else was perfect. I enjoyed using the car
About QEEQ:10.0/10
Amazing customer service. Fuss free and even advised me to cancel on my previous booking as I had booked a car meant for 5 pax but requested for a 6 pax car in the comments. I overlooked that option and you all saved me from having a terrible vacation. Once again, thank you very very much for the great service :)
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Customer Service
Good service, just hard to find in KLIA
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