I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.
The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.
“Budget car didn’t deliver on what I was promised, instead downgraded me and never returned my calls!”
About Budget:6.0/10
I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.
Car was great. Could have been more efficient on petrol for compact / size of car.
About QEEQ:10.0/10
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Customer Service
Helpful personnel and good value car.
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