It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.
Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.
Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive. Dislike: Car didn’t have much power
“Very efficient service. Polite and professional staff.”
About Apex:10.0/10
Like: We were given a free upgrade. Very friendly staff with excellent communication skills. Dislike: We were happy with everything.
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Relevant Reviews on Apex in New Zealand
A.Peng
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View more >N.Holmgaard
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View more >G.Preece
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View more >Dislike: Car didn’t have much power
G.Lind
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View more >Dislike: We were happy with everything.