Great car for a great price

Very poor customer service, slow to respond when issues arise

Just because it's the National Day holiday, the pick-up took a bit long

We were supposed to pick up the car at 9 AM, but they said they only start working at 9 AM and would charge extra to come early to the airport. The rental company was very far from the airport, and we didn't get the car until 10 AM. When we arrived at the office, there was no one there, even though it was past opening time. We had to wait for them to bring out about ten cars. We rented an SUV, and after less than 300 kilometers, it indicated it was out of gas. We seriously suspect the gas tank was tampered with. They even argued that we had a driving problem? We were very dissatisfied with the rental company not informing us that it was about a half-hour drive from the airport, which wasted the tourists' time. Returning the car would be impossible for those on a tight schedule. In the end, we left the car at the gas station outside the airport.

I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!

①　予約車が準備されてなかった。 ②　車の整備状態が良くなかった。 ③　傷だらけの中古車が手配された。 ④　対応が良くなかった。 ⑤　不満を述べると代車は追加料金との事 ⑥　ダウングレードの車ならOKの返事 ⑦　2度と利用しない。 ◎　トヨタRAV４（2006年製）車機能は満足