Not very pleased with the surprised mandatory (forced) liability insurance charge!
United States
Reviewed: Wed, Feb 26, 2020
About One Switch:7.0/10
We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(
The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open
Waiting for too long to get a car, when I was driving on the road about 30 minutes I got a flat tire after arriving to my hotel . I called the counter service or someone denied helping me out, service business is very poor, occupation is unprofessional . Service staff should inspect the entire car carefully before handing out the car to customers.
P.S ,. There was a nail in the tire
“Car pick up experience was poor - no communication on where I need to go and wait for transport”
About One Switch:6.0/10
This deal was a scam. It was not obvious that specific insurers were accepted otherwise they would tack on lot of charges. If you carried Platinum credit card, these charges can be waived.
I will never rent from here again and will tell my friends to intentionally avoid One Switch.
Terrible experience all and all.
“Felt like a scam, wouldn't rent us the car we reserved because they wanted some excessive documenta”
About One Switch:2.0/10
Looked like a scam, one guy sitting in a remote trailer with ZERO interest in renting cars to people. Turned us and another family away because they wanted my full auto insurance policy in writing, even though I had a valid insurance card. We were stranded, had to walk, and call an Uber to a legit rental car place. Avoid this place at all costs.
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Not very pleased with the surprised mandatory (forced) liability insurance charge!
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