Check outside and inside thoroughly. Or just don't rent a car.
J.Yang
Spain
Reviewed: Thu, Mar 12, 2020
About Alamo:7.7/10
I had noticed that one of the plastic part for A/C air redirect was broken. I'd checked the outside thoroughly but didn't do the inside. And it looked fine until I touched it to change the direction. I swear that it wasn't me but what they said was that they hadn't heard about it before so I was responsible for it. Come on. If you guys had done the inspection with a minor effort, this wouldn't have happened in the first place. Shame that I'd had a great time until that moment and it completely ruined the entire experience with Alamo. Alamo would absolutely be my last choice for rentals.
Overall good, but when we arrived at the rental store, they told us they had no automatic cars left and switched us to a manual. Barcelona is full of hills, and we originally chose an automatic to make it easier. As a result, we had to start on hills all the time... My foot got sore...
They promised to change the car the next day but their attitude was extremely rude and provided no explanation. If they had told me on the day of pickup that they didn't have the model I wanted, I would have just left. Why make a promise if you can't keep it? On the second day, their attitude was even worse.
Very satisfied! The staff speaks excellent English, communication is smooth. They are proficient in car rental procedures and provide professional service!
About QEEQ:10.0/10
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Check outside and inside thoroughly. Or just don't rent a car.
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