Overall good vehicle and reasonably prices with lots of choices
Noverski
New Zealand
Reviewed: Mon, Mar 16, 2020
About Apex:8.7/10
The car was exceptionally great! The location for pickup and the price was great. The staff that was handling us was terrible. From the moment we reached here counter, she was unhappy and getting agitated without any reason, and the way she talked to us was rude. It was obvious she is avoiding minimum communication with us, whenever I asked any questions it’s mostly’yes’ or ‘no’. We were unfortunately enough to see here again when we dropped of the car, and it was obvious on the treatment. Right before us was another group of people who is of her ethnicity, and she asked how they we go from the rental place and she even catered a taxi for them. When it came to us, she did a quick check and said in a grumpy manner ‘ok, done, good bye’ and chased us of. The next person she approached, she gave a very good service by asking them how they are going off and laughing.
Apex needs to look into this matter and train that particular staff to at least act decently and with equally treatment in front of the customers. Apart from this the other aspects were good.
About QEEQ:8.0/10
Good platform to check and validate prices. Should cater more companies to use this. I have noticed there is a lot of Rental cars that’s not here. Plus, it will be better it the platform have more exotic cars available, like Touchdown rental of Queenstown, where they have Mustangs for rent.
Very satisfied. Quick pick-up, no additional insurance charges, smooth drop-off process, and will continue renting cars on the QEEQ platform. The actual car received was a Mitsubishi ASX, and its condition was excellent.
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Overall good vehicle and reasonably prices with lots of choices
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