Excellent Rental / Excellent Value

Pushed insurance at pickup

Terrible car rental company! Overcharges and has hidden and fraudulent practices! Details are as follows: 1. When we picked up the car, they told us our selected package included a full tank of complimentary fuel (the international voucher supposedly included it). They advised us to use it up, and during the return, we reminded the staff about the complimentary fuel. They acknowledged it. 2. The package we selected on the platform included a hidden 'default package' that required additional payment; this was not disclosed at pickup. They took a deposit as a pre-authorization on the card, and after returning the car, they deducted the charges without notification. 3. Why isn't the platform's package based on the rental company's contract? The agreement should reflect what we selected on the platform. If we have to check if the contract and package match during pickup, what's the point of the platform? 4. This platform is really terrible, and post-rental customer support is weak. I had a better experience with Ctrip Car Rentals before, and it's a shame I got scammed the first time I used this platform. Will anyone want to use it in the future?

The lady at check out was friendly, thought the lady at the counter was not so much. Nonetheless, happy with the car I got.

This is my favourite car booking platform! Great price, and easy to use.

My name was not separated on my reservation as it showed in my confirmation. It made my first and last name as my first name. Counter person argued with me at 1 am that they couldn’t rent to me because of that. He called a manager to take care of the issue but something like that should have never happened.

Everything was good, except this is the 2nd time this has happened but the car wasn’t full on gas.

Everything was fine