Great car hire company

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

I rented a car in Brisbane a few days before and that service as well as the car received were outstanding.

Tried to hard sell on more insurance car coverage, no options at all for paid upgrades, and location from airport quite far. But apart from that it’s good value for 15 days!

Easy peasy to book cars but need more deals!

The vehicle I selected in the booking process was a Toyota Corolla or equivalent. But I was given a Hyundai Accent, which is 1 class below than the Corolla (thus the low rating for size). I only came to realize on the 4th day as I picked up the car late at night and drove the the hotel where it was parked at the basement for 3 nights. The vehicle's front bumper and fenders was badly repaired. Front right fender was not flushed with the door and the front bumper was not properly secured. While I did not hit anything, the strong air speeds meeting the car due to driving caused left of the bumper to come slightly loose, and I was questioned for that when I return the car.

Wait for pick-up at airport was a bit long and checking out car felt rushed, but staff were friendly. Drop off was a bit odd and staff did not communicate that I had dropped off car to the 2nd location so was receiving a call while on the plane looking for the car! Insurance cost twice as much as the actual rental.

Vehicle had bald tires. Engine warning light was on for the entire hire period. Car ran rough and coughed and spluttered when accelerating making it quite dangerous in some situations. Counter service at Bargain rentals was good.