Friendly approachable

Took too long to get to front of que then waited 40 minutes for car to de delivered

Very disappointed. Did no receive the right size car due to the 36 day booked period. Will not use this company again.

Europcar staff were really nice, very helpful and friendly . Very quick & efficient

Very good , would love to use again and would also appreciate a discount off price when booking again -maybe in oct.

At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.

Like: Really good customer service and the gentleman came and opened up the warehouse late at night so I could drop the car off.
Dislike: The car was clean and modern, but slow. Next time I'll spend a little more money and choose a better car.