The pick-up and drop-off process was very convenient, but the staff at the store had a poor attitude. They were very enthusiastic at first, but their attitude changed immediately after I declined their upgrade sales pitch.
The sales agent used an excuse to offer an upgrade during pickup, but the upgraded car was priced more than double the market price for similar vehicles. The next day, at another branch of the same company in a different city, we requested to switch back to the original model. The staff said the switch was possible but the extra charges would not be refunded.
Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.
When picking up the car, they noticed we had a lot of luggage and upgraded us to a larger vehicle at the same price. The car was brand new, easy to operate, and the service was excellent. Returning the car was a bit difficult to locate, and we ended up paying a £5 parking fee after spending 2 minutes in the airport parking lot. The deposit was refunded the next day, which was very good.
I mistakenly chose an electric car, but I was worried about not finding charging stations on-site. There were no alternatives in the same price range, so I had to switch to an Audi Q2 and pay an additional 1560. Adding that to the original 2522 makes a total of 4082, which comes to 1360 per day. That's a bit expensive.
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