CAR RENTAL REVIEWS ON YES RENTALS IN AUCKLAND

Car was not very clean and it had some technical problems with front bumper.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

We had no issues at all. Everything was great.

I got value for money

Terrible car rental experience. For some unknown reason, the rental staff (Joe) picked us up with a sullen face, without greeting or smiling, which isn't a big deal since some people just aren't friendly or chatty, and I don't mind. However, on the way to pick up the car, we smiled and asked if there were any tips or things to note for first-time right-hand drive drivers. He bluntly said, 'No, just follow the traffic rules, nothing else to say.' He was completely indifferent. We had reserved a specific model (2009-2011 7-seater Alphard), but he picked us up with an older 8-seater Alphard, not our reserved model. I pointed out that we reserved a 7-seater, not this older 8-seater model, and he tried to deceive us by saying, 'This is an upgrade (7-seater to 8-seater).' When booking, the system showed an 8-seater, but it was cheaper than the 7-seater, so I chose the newer 7-seater. He insisted that was all they had. But the key point is: upon arrival at the car rental place, we saw the car we reserved. I asked why we couldn't have it, and he replied, 'That car's not available, you can only have this one. If you don't want it, we'll refund your money.' It was infuriating. We had a confirmed booking, but they wouldn't give us the reserved car. They said they'd refund the booking, forcing us to book again ourselves. It's ridiculous, taking advantage of us being new to the area, typical of fellow countrymen exploiting their own. We chose this rental company thinking it would be easier to communicate in a foreign country, but were mistreated from the start. It was impossible to find an alternative immediately, as we had just landed. When I said I'd call the booking platform, he said go ahead, he didn't care and offered to refund the booking. A call from what seemed his partner prompted him to give us the car we reserved. Though we finally got the right car, the process was extremely unpleasant, wasting almost an hour for them to refuel and let us return the old car. Strongly advise against renting from this company. Trusting the many positive reviews turned out to be a mistake. We had elderly and children with us, needing hot water for the child, which he didn't provide. Analyzing later, I realized they could rent the car at a higher rate during the peak season if I canceled. Understanding the desire to profit, but deceitful practices and rude behavior are unacceptable. We don’t expect extraordinary help, just to avoid being cheated. Business shouldn't come at the cost of losing one's conscience!

Terrible car rental experience. For some unknown reason, the car rental staff (Joe) who picked us up had a sour face, didn't greet us, and didn't smile. This isn't a big deal since some people just don't like to smile or be overly friendly, which I can understand. On the way to pick up the car, we politely asked with a smile if there were any tips for driving a right-hand drive car for the first time, or anything we needed to watch out for. He answered, 'No, just follow the traffic rules yourselves, there's nothing else to say.' He was completely unhelpful. We had reserved a specific model (a 2009-2011 7-seater Alphard), but he showed up with an older 8-seater model. I pointed out that we had reserved a 7-seater, not this 8-seater older model, and he tried to fool us by saying, 'This is an upgrade for you (7 seats to 8 seats)'. When I booked, there was an 8-seater available on the system, which was cheaper, but I specifically chose the newer 7-seater model. In the end, he insisted there were no other cars available. But here's the kicker!! When we arrived at the rental company, we saw the exact car we had reserved. I questioned why we weren't given that car. He said, 'That car isn't on the list, we can only give you this one. If you want it, take it; otherwise, we will refund your money.' This was infuriating. We had a confirmed booking, and they didn't honor it. They suggested canceling our order and rebooking ourselves, clearly taking advantage of us since we were unfamiliar with the area. We chose this company believing it would be easier to communicate in case of issues, but it was a disaster from the start. We had no other options after just landing. Later, I said I would call the rental company, and he said go ahead. His partner called him and told him to give us the car we had booked. We eventually got the specified car, but the whole process was unpleasant and we wasted nearly an hour waiting for him to refuel and process the vehicle return. I strongly recommend against renting from them. I trusted them due to the positive reviews but had a terrible experience. With elderly parents and kids in tow, and when asked for hot water, they said no. In hindsight, I booked half a year in advance at a low rate. During the bustling New Year's season, they could rent out the car at a high price if I canceled. They could rent out the reserved model at an even higher price. I understand making a profit, but cheating customers and conducting business in such a rude manner is unacceptable. It's about making money, not at the expense of integrity. We don't expect you to go the extra mile in a foreign land, but at least don't take advantage financially!

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

The booking process is so easy and price is very competitive always. This is my third booking in few months. However, It was disappointing that at this time neither Easy Car rental nor Yes Rental told me that there was hidden charge and I have to pay $35 to pay to go to Airport after drop off.

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.

When picking up the car, I confirmed the after-hours return steps with the staff. They said a colleague would be on night duty and would take me to the airport after returning the car. However, I found out it was a third-party company collecting cars in the parking lot, which misled me and almost made me miss my flight.

Waited about 20mins for the car. Car could have been cleaner.

Great!

Customer service extremely poor discrepancy over condition of car at pick up discrepancy over drop off no transfers to airport

I am more than happy with Yes Rental. i cant ask for morr with that price tag. i will be a returning customer.

The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

This was an easy platform to use and would recommend to others

As expected, everything was smooth.

The price drop didn't work its magic but l was already satisfied with the deal price l had.

Friendly & Easy booking, Excellent service & great vehicle. Very satisfied.