CAR RENTAL REVIEWS ON AUTOUNION IN AUCKLAND

特にAutounion 自体に問題はありませんでした。問題はQEEQの資料に書いてあったAutounionの住所が間違っていたことです。車返却の為に早朝ナビの案内に従って行ったら、全く違う所に到着しました。そこにいたトラックの運転手に住所を見せたらここに間違いないという。QEEQに記載の住所が間違っていることが明確になり、私達は大変焦りました。帰国フライトは10:05で余裕なし。やむを得ず近くを走り回って偶然Autounionを見つけて事なきを得ました。但しこれはQEEQの問題でAutounionの問題ではないと思います。

Autounionの欄に書いたQEEQ資料の住所誤記以外は良かったと思います。Autounionの住所が間違っていますので、大至急調べて訂正して下さい。ナビがあっても住所が間違っていたら何の役にも立ちません。

Awesome staff and procedures. Just the car performance wasn't great

The service was relatively slow.

All straightforward and easy as should be

Easy to use

I am happy for your service

Good

Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless

The waiting time was too long

When we got there, we were persuaded to buy insurance, promising it could be refunded when returning the car. In the end, no refund was given. It's purely deceptive. Absolutely terrible.

Great little economic car

Extremely satisfied

The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.

Due to business trips, I frequently use car rental services, but I will never use this company again, even if the prices are very cheap. There are too many hidden charges. Firstly, the front desk staff deliberately slowed down their work because I didn't buy the insurance they recommended, and they found various excuses not to give me the keys. When returning the car, they told me that the front windshield had some scratches and asked me to pay for it. After cleaning the windshield with water, I found it was just dirt and not really damaged, but then they started finding other problems. Such disgusting service is really frustrating. The tricks are too many, with lots of hidden charges, and they even justifying it by saying it's just business. It's very obvious they are trying to rip off customers.

The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.

The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc

Overall satisfied, but some staff members need to improve their service quality.

Yes recieved the correct car i requested

No didnt require QEEQ TO GET INVOLVED

The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.

Great experience, very honest. I didn't inspect the car at pickup, and at return they found a crack in the glass. I was a bit nervous since I didn't buy extra insurance, but the staff who handled my rental quickly clarified that it was caused by the previous renter and assured me it wasn't my fault. This shows the company is very trustworthy. Kudos!

The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.

Good service.