NO BIRDS CAR RENTAL REVIEWS

Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.

Renting a car in Sydney was a total rip-off. I chose to pick up the car at Sydney airport via the app, but when I got there, I found out the pick-up location was more than ten kilometers away. Due to the time I spent finding the place, the app told me I missed the pick-up time and wouldn't refund me. I contacted the rental company to pick me up, costing an additional 20 AUD. Our group, including two kids, had to wait at the airport for two hours and then drive over ten kilometers to complete the paperwork, ruining our day's schedule. The car wasn't easy to drive either. Next time, make sure to check thoroughly; picking up a car at Sydney airport might mean a location kilometers away. Returning the car was the same story; another 20 AUD to be brought back to the airport. It's not about the money but ruining two days of our trip. The app's functionality is terrible, hurting their reputation! Extremely unpleasant experience. Bad review! (Hertz is much better, and their Kia Carnival has a spacious interior, with pick-up available at the airport.)

Very friendly, quick pickup and return process.

I am still waiting $1000 dollars to be put back in my account and there will be interest on my money as there would be if it in my account.

the phone number did no work for me so I got my daughter to drop me off.

The service attitude was very good, and there was no need to queue.

Arranged a drop off at our overnight airport hotel at drop off. Thank you

Very good~~

Service good thx

Very close with pick-up and drop-off service

Brilliant service with quick airport pick up, smooth pick up process and drop off for hire car. Would highly recommend no birds

It was good car to drive

We ended up not using the are very much but it was very useful to have it when we needed it. Bayswater was extremely well organized and efficient.

I did not need to use the price drop protector but did think that the rate I was given was very fair and economical

Car condition is great, CS helpful with info required.

Great app

The service attitude was good. Procedures were completed quickly upon arrival, and the explanations were very detailed.

Bayswater not at the airport but they offer an effortless shuttle service to their depot 5-10 minutes drive.(I guess that's why they were far cheaper than the big names).Excellent friendly staff and as good as new vehicles and cheap extra driver rates.

Listed all cars,companies and costs for easy comparison.

I don't know what could improve as everything was seamless. We added on a fee to go to Esperance a few days after we collected the vehicle-that was so easy, just a couple of minutes over the phone.

We were very happy with everything.

The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!

When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.

It was very hard to get to them. Being a visitor, it is not easy to land in a foreign country and being expected to call the car rental to get them to come pick you up. This process needs to be thought through.

Quick shuttle but they are a bit away from the airport and the shuttle is extra cost

Car wasn't cleaned as there was food in centre console also only had 3/4 full fuel tank service staff very abrupt and lacked in urgency kept waiting for 15 mins before being served abit more curtousy and helpfulness from staff would have been better after being served was given keys and told to go find car ourselves out in the lot overall I'm not happy with the service from staff or condition of the vehicle either definently won't be using no birds again when hiring a car not happy at all

Easy to use thankyou