CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Long wait time for car pickup

Very simple, easy to understand QEEQ's contract

Service attitude is okay, but they keep pushing various products

Like: You get what you ordered, no extra hidden insurance add-ons. Great value for money and convenient locations.

Convenient

Good

Rude attitude and presence of racial discrimination

Like: The return process was really good and efficient.
Dislike: It took over 20 mins standing in line waiting for the vehicle pickup.

A very enjoyable car rental self-drive tour

I rented the car with an international driver's license, and initially they said it wasn't accepted. After some negotiation, they eventually rented the car to us, but it felt a bit troublesome.

Like: Friendly staff, easy to access, car was ready for us.

Renting a car in the US is the most convenient.

Alamo at San Francisco airport is a horrible company. My car window was smashed, and my driver's license and luggage were stolen. The police suggested I change cars for safety reasons. It was already 2:30 AM, and I had four elderly people with me. However, the stubborn Alamo manager insisted on seeing my driver's license to give me a replacement car, despite me explaining the situation and even getting help from customer service. They claimed it was company policy due to liability issues with the police. If I didn't have a driver's license, how did I rent the car in the first place? Even if I had my license initially, what would I do if it got lost? This is a terrible company. It's incredible to encounter such poor service in a foreign country at 2:30 AM, leaving my family stranded at the airport. Later, I am extremely grateful to the AVIS manager at San Francisco airport, who, without any original documents, allowed me to rent another car just by showing photos and explaining the situation. Thank you so very much!

The service was quite fast, but it felt a bit difficult.

It wasn't the car model I wanted, and it was much worse than what I requested.

Very convenient!

The service was excellent.

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

Great service and very patient! Easy car pickup

Like: They were really friendly & efficient when collecting the car, which was a great Chevy Impala!!!