CAR RENTAL REVIEWS ON ALAMO IN TORONTO

Excellent!

I do not understand English, but the car rental location was easy to find. Both picking up and returning the car were very convenient. Thumbs up!

Terrible experience, really terrible... We booked a car in Toronto while in China, with a return in Quebec, an 8-day trip. We arrived at the designated pick-up spot about an hour early. There were two drivers in our group... and each of us was told our documents were inadequate. One didn't have a Chinese driver's license, which was understandable, but the other was rejected because the photo was not satisfactory. Communication was difficult in a foreign country... we had no other choice. However, under the same conditions, we immediately rented a car from Hertz next door. Because the pick-up spot was in an underground garage, the signal was poor, and communication took longer than our pick-up time window, resulting in order cancellation. We contacted customer service to explain the situation... but now they are saying our prepayment is non-refundable. Can this kind of special situation be handled differently? Charging some fees would be acceptable... In the future, please make sure to plan well for pick-up and return times, including any possible flight delays.

The front desk will recommend some insurance, but if you have already purchased full coverage on QEEQ, there is no need to buy additional coverage from the desk.

Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.

The parking lot is right across from the terminal, very convenient. The car exchange process is also very simple.

Not bad.

The process was clear and standardized. I made an online reservation, and during pickup, they routinely asked a few questions like whether I needed extra insurance, how many pieces of luggage I had, whether I wanted to upgrade the car, and fuel return options. The process took about 20 minutes, and I drove the car away, very convenient.

This time we picked up the car in downtown Toronto and returned it at Toronto Pearson International Airport. Neither location could be directly found using either Tante Route or Google Maps. Luckily, we had found a guide from an online forum for the downtown location and picked up the car smoothly. However, when returning the car to Pearson Airport, Tante directed us to the departure area on the third floor of Terminal 3, which was especially problematic since the return address on the rental order couldn't be found on Google Maps. Ultimately, we paid 20 CAD to have an African driver lead us to the underground parking. We arrived at the airport at noon, but it wasn't until after 2 PM that we managed to return the car, resulting in a two-hour overtime fee. The root cause was that the return address was vertically below the third floor of Terminal 3, and the navigation maps couldn't recognize the exact return location. With our return flight shortly departing, the situation was very stressful. If rentalcar.com had clearly detailed the pick-up and return locations on the map within the order, this incident could have been avoided. Despite multiple rentals with rentalcar.com, this was the first embarrassing issue we encountered. rentalcar.com's service needs improvement.

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.

They upsell additional services without clearly explaining the fees.

Didn't get the reserved car twice, but the vehicle condition was okay, still quite good

They provided a brand new car with less than 15,000 kilometers. The performance was excellent and I am very satisfied!

The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.

Easy return process.

Easy and straightforward, Returning the car was also convenient.

As I mentioned before, walking to the airport should be accurate, if driving navigation is inaccurate. It's hard to find the car rental return location at the airport.

The back seat was dirty and hadn't been cleaned, which made for an uncomfortable ride.

Like: Great service. Got upgraded car at no additional cost

There was no detailed explanation about the full fuel service. They only asked if I needed a full tank when picking up, but didn't mention that after purchasing, I could return the car with any fuel level. This led to a direct loss of 120 CAD.