CAR RENTAL REVIEWS ON AVIS AT SYDNEY INTERNATIONAL AIRPORT, SYD

Good

Picking up and dropping off the car was very convenient, and the car was in good condition. However, my credit card was inexplicably charged without any explanation.

Good service but needs to queue

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Nothing to comment, it was not their fault for what happen.

The outside of the vehicle appeared as though it wasn't touched from the last renter. Insects all over the front of the car and mud in the wheel wells. Interior was fine.

The process was very fast.

Standard service.

Mediocre service.

The service at the store was good, but the return address provided was inaccurate.

Good vehicle performance

You should tell me about change location to collect the car because I went to international airport but there closed and I have called the number and going to domestic airport.

Pickup and drop-off procedures are convenient. We got upgraded to a Toyota Highlander, and the car was in good condition.

Renting a car was very convenient.

The attitude of the rental service clerk was not very good.

The car rental and return procedures were simple and efficient.

Excellence especially the counter staff by name of Janine.

It is cheaper to purchase insurance at the counter