AVIS CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

Overall it was okay, after all, it's a big company

Hired an Infinity. Avis gave us a Jaguar. Amazing car. Outstanding service. Really appreciated the whole experience.

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Super easy to use

Overall efficiency is good, and the location is easy to find.

Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.

Everything was good

I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

Not bad

Overcharging

・DXBのTerminal3で受け取りましたが、地下の駐車場内に実際の事務所があり、初めての場合は非常に分かり辛いと思いますのでご留意頂いた方が良いです。ここで約15分要しました。 ・事務所内はエアコンがかかっており快適で、手続きもスムーズでした。車も引取時迄に準備が終わっており、到着後10分以内に空港を出発できていました。

予約プラットホームとしては、文句がありません。 もし言わせてもらうとすれば、引取カウンターの正確な場所を予約確定時に添付してもらえると助かります。

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

The man at the counter claimed I ordered a car at terminal 1 but the voucher was clear from at terminal 2. He said he didn't have a car and that he would lend us a bigger but surcharge. We said that we didn't want the car we ordered. Then he called somewhere and suddenly the car was ready. Instead of a Toyota two door it was Nisan Suny but it was ok. Be careful not to be persuaded to another car.

Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.

So far so good

really professional people

you are the best ... keep up the good job

Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized

We ask the company to compel the companies with comprehensive insurance issued through the program, as an additional 500 dirhams has been requested We hope to provide the Arabic language in the application

thanks for Airport DXB terminal 1 and AVIS Jumeirah branch they was very helpful and friendly

I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!

Thank you for your service

Would like to have pick up/drop off location in Sanaiya.

Very easy site to use.

personnel très aimable et efficace