BUDGET CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

The car wasn’t clean , it has a bad smell , the petroleum wasn’t full . They didn’t accept a credit card with enough amounts that was expected in many countries. They charges wasn’t clear for me and after I return the car they charge an d they didn’t send me an invoice with details. Very bad experience with a bad company.

Terrible

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

Very dissatisfied, to say the least. They claimed the order didn't go through, and I had to wait for several hours. Their attitude was extremely terrible with no manners at all. I almost lost my temper.

Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.

Objectively, the vehicle was in good condition, clean, and well-maintained. However, this rental company has severe integrity issues. On the day I rented the car, I got 4 speeding tickets within 2 minutes on the same road, each costing 600 dirhams. The rental company also took a commission of 60 dirhams per ticket, totaling nearly 5000 RMB. When I tried to appeal and went to the Dubai traffic authority, they said an appeal was possible but needed the rental company's cooperation. The rental company refused to cooperate and even charged my credit card without my authorization and consent. Furthermore, after I exchanged the car, they forcibly charged another 272 dirhams for unknown fees! The car rental platform was not helpful; they just forwarded emails and ignored my complaints. We chose this platform for assurance throughout the rental process, but when a dispute arose, the rental company’s conduct of unauthorized credit card charges was outrageous!

Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.

Excellent booking process and best price in comparison to other online brokers.

Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.

I was given extremely dirty car

They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !? Really very bad attitude using the Filipino Receptionist !!

everything was good as per provided earlier thank you.

The car was having a noisy bearing sound on speed 80 to 100 from rear tiers, steering wheel was shaking strongly on speed 120, tire conditions was poor.

The pick up and drop off took around 30 min which is a lot

Very helpful staff. I am so much pleased with the excellent service from Budget. Much thanks!

I did have some issues during the pick up about location of the Budget counter about which the QEEQ staff were very knowledgeable and also very helpful in resolving the situation immediately during all my correspondences with them - and also followed up with me timely on the status.

I used to book through Ctrip, but this time I chose QEEQ because their prices were lower and the service was just as good.

I was not very happy with the fuel charges upon the return of the car. When I rented the car and picked it up the associate did not explain that you have to bring the car back at the same fuel level that you picked it up. I could have filled it up myself and brought it back. I was charged the full fare of fuel for the difference. I think this was a way for the rental place to make more money. I was not impressed.

Budget co. Is great

Easy rent a car are perfect

Good service

Good service

Good service

Good service

They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.

It takes me at least 40 minutes to get the car , and when I returned the car, they charged me double the fuel price without telling me that before, they are really manipulating their customers to get maximum money they could take, bad experience