You will see the counter right after exiting the airport. There was a group of French friends in front of us, and because the explanation was very detailed, it took almost ten minutes. When it was our turn, they kept offering us water and gave my daughter dates to eat. The staff was very courteous.
I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready.
Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental...
Where
About QEEQ:8.0/10
Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.
When picking up the car, they didn't inform me where to park when returning it to Dubai Mall, nor did they mention there would be additional fees if not returned at the airport.
When returning the car at 9 PM during the shopping season, there were no parking spaces available, so I parked in the fashion area of Dubai Mall. The person at the front desk told me that I must park in Cinema B2. I told them the mall is too big and I don’t know my way around, could I have some more time to find a spot. A woman with a bad attitude said they would only give me an extra half-hour. I ended up taking a wrong turn in the parking lot—Dubai's roads are very complicated. Each wrong turn meant a significant detour to get back, and eventually, I accidentally exited the parking lot, had to queue to get back in, and only then found the designated spot, which took over an hour.
Overall it's fine. When giving the car, they just let you have a quick look. During inspection, they use a UV flashlight to check the whole car and found scratches under the side skirts.
The rental store at Dubai T1 is right at the exit, easy to spot. We were traveling with six people and had reserved a 7-seater XC90. At the airport store, the staff informed me that the car wasn't available and that they could upgrade me to a BMW 7 Series. However, the 7 Series couldn't accommodate all of us. Eventually, they offered a Mazda CX-9, which is also a 7-seater. I thought that was fine, but when I asked about the price, the staff said it must be calculated based on the original order price. I pointed to their price list and said that it wasn't fair to charge the higher XC90 price for a Mazda CX-9. The staff referred to the contract terms, stating they couldn't guarantee the reserved model but must provide a vehicle with the same number of seats. The Mazda CX-9 is not the same class as the XC90, and I insisted that they charge based on the Mazda CX-9 rate. After a prolonged discussion, I was about to switch to another company when they suddenly agreed to give me the XC90, claiming it was initially reserved for another customer who hadn't arrived yet. Given the new XC90 had only 2000 kilometers on it, I suspect they were reluctant to rent it out. Additionally, the airport store said there would be a 150 DHS charge for returning the car at a different location. However, when I later decided to drop off the car at the Dubai Mall location due to changes in my travel plans, I called the 800 number on the contract to make the change, and they didn't mention any additional fee. So far, the credit card charge reflects only toll fees, and no extra charges have been added, though there might be additional charges later. Overall, the airport store's attitude was not favorable; it seems they were trying to manipulate tourists.
“Haven't gone to Dubai yet! Self-driving trip between Dubai and Abu Dhabi”
About Thrifty:2.0/10
The schedule is incorrect. Requested to reschedule or refund and rebook, but the rental company hasn't replied for over ten days! They have time to take orders but no one to handle after-sales!
I try this company first and last time in my life they blocked heavy amount from my credit card
No any damages
I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL
4 days ago I returned the car they still are sending dummy email for fines
Not sending any offical letter from UAE police
Any evidence not proof on UAE Online system
If i asked to Thirfty they asked we have already paid thats why not showing on system
Half an hour ago I received email and daily checking UAE Online system their no any complaints
Thats is the best way to earn money for this types of company
So pls be careful
Excellent car and cleanliness. They scour the car for any mark whatsoever! They look with a fine tooth comb. In fairness they do this at checkout and check in. Make sure you video car yourself at start
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