Talking to the staff felt like communicating with a machine. They kept repeating the same thing until I responded 'yes'. If there are difficulties communicating in Chinese, they could use English. Additionally, there was a lack of flexibility in their work, giving the impression they wanted to do the bare minimum, and they couldn't be bothered to say more than necessary. It felt like 'take it or leave it'.
The car rental company provided a vehicle with old tires. Despite normal use without any collision, they forcefully deducted a 3000 fee from me for tire wear without my consent, calling it vehicle wear and tear.
We arrived at the airport at around 4 am, no queue, and the staff were very enthusiastic and actively helped us with the procedures, car pickup, and inspection. The whole process took about 15 minutes. Thumbs up.
The staff in Phuket never contacted me in advance via WeChat to inform me about the pickup details and location. I had to search for a long time, and when I finally saw a bunch of people at the counter on their phones, they didn't seem to be aware of my reservation and had to look it up!
When picking up and returning the car, it was the same Thai woman, a plump lady who spoke Chinese. Her attitude was extremely unpleasant, made me want to slap her. Everything else was fine.
I arrived ahead of the scheduled pickup time but was informed that the car had not yet arrived. After the scheduled pickup time, I still had to wait more than half an hour to get the car because the previous user didn’t fill up the gas tank and had to refuel, which caused the delay. Eventually, they extended the return time by half an hour.
Overall service was great. I left in a hurry and forgot my driver's license in the car. The customer service contacted me and mailed it back. It should arrive in a few days.
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