CAR RENTAL REVIEWS ON EZU AT MELBOURNE AIRPORT, MEL

I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.

Had to phone twice before driver would leave depot to pick up at airport. Could have saved time by reading terms and condition before hand.

Was happy with price & package. Terms and conditions could be sent via email before pick up.

Pick up time too long.

Try to minimise time taken with paperwork when picking car up

Staff was very friendly and helpful. Car was clean, comfortable, and reliable.

Exceeded expectations Free upgrade to a Nissan X Trail which was near new

Easy to use

Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.

Car rental company is fine.

Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.

To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.

Ezu were excellent!

Overall experience of EZU was fantastic. Pick up service was great. Drop off service could have been better. Driver didn't even get out of his car to open the door or even help with unloading bags at the airport BUT i would still use them as overall great service and value for money.

Very good, excellent service

The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato

The total experience was completed with ease. I'm not really sure if there is anything that could've been done better. Thanks Eayrentcars.com, we're happy to recommend others to the website when renting cars.

Back door business ridiculous hidden fees and did not feel safe.