CAR RENTAL REVIEWS ON APEX AT MELBOURNE AIRPORT, MEL

Very satisfied.

Extremely satisfied

The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly

Worked well, communication good

Very good

The car exceeded my expectations. Beautiful, very well maintained and comfortable to drive.

It was a bit complicated the first time but then it became easy

Satisfied

Pretty good

Very satisfied

Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.

Satisfied

It was okay.

Overall good

Excellent service

If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.

Rented the car in Melbourne and returned it in Sydney, which was quite convenient and trouble-free. The staff in Sydney were very polite. The gentleman in Melbourne, a Caucasian, might not have had enough sleep as he didn't smile at all. We got an MG and were specifically told to use 95-octane petrol. However, we couldn't find any 95 on the way, so we used 98 instead. When we arrived in Sydney, the staff there told us 91 was fine.

Pretty good.

Very satisfied; will rent again next time if there's a chance.

Loved the free upgrade

The car and the pick up and drop off experience at APEX was perfect. Fast, friendly and no problems.

Very good website that works great. Everything very clear and logical. Will rent cars via QEEQ again. Price always beats the competition from my experience.

Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.