CAR RENTAL REVIEWS ON EZU IN QUEENSTOWN

Very satisfied

Very satisfied

After grabbing our luggage and calling, a car arrived to pick us up. It was very convenient, and the rental office is close to the airport.

Overall very good, no unnecessary hassle, and they remind you of important things. If you have any issues, they respond promptly to phone calls.

The rental company's office is very basic, but they speak Chinese. The service attitude is acceptable. The child's car seat is very simple, just a cushion. When returning the car, they mentioned there were marks on the windows, but they were already there and we were not charged. Overall, the process was smooth. After returning the car, they immediately took us to the airport, which was just a few minutes away, saving us the trouble of finding the departure gate.

There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.

The actual situation did not match the description, and UnionPay cards were not accepted.

All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.

All good

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

I thought the car was great value for money. Friendly staff and relatively painless process

This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant

Seems ok but happy with price paid

great value

As perfect as always

Car was perfect for our holiday.

The service attitude is excellent.

I didn't have to wait long for the hire car. The process was very quick, less than 10 mins and all staff were extremely helpful.

It was easy to book through QEEQ.COM and the team were responsive, communicating with and checking with EZU to answer the questions I had.

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

It will be interesting to see how the insurance claim goes.

This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU. Firstly, it took well over 30 mins for the van to pick us up from the airport. Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside.. The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched. We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe. We called the office to complain about these things and never got a return phone call. Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had. The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.

Excellent

Very satisfied

Small but very efficient company

Easy booking process