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+81 3-4578-4029
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6547007329
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6547007329
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EZU, Queenstown Airport Car hire

EZU 2000+ ratings, 13 reviews

Queenstown, Otago, New Zealand

8.0 / 10 Very good

Best Price Car Hire at Queenstown Airport(ZQN)

Last updated on: November 22, 2024

EZU - Queenstown Airport Information, Car hire Instructions & Policies

Address

ezu car rental, 7 Sutherland Lane, Frankton, Queenstown 9300 newzealand

Telephone

0064-212863456

Pick-up Instructions

The EZU - Queenstown Airport car hire location is in the airport and pickup outside

1. Upon collecting your luggage at Queenstown Airport, follow the airport signs directing you to Transfer/Locker area. After exiting the Departure Gate, walk straight ahead for 20 meters to the corner on your right. You will see green signs indicating "Transfers." Please call us at +64 21 199 3456 from this location, and our shuttle will arrive within 15 minutes. Look out for our white Mini Bus with the EZU CAR RENTAL logo on the windows. 2. If you have already exited from the Arrival Gate, please do not cross the Pedestrian. Proceed straight to the Departure Gate and look for Transfer signs. After-hour(out side 8:00-18:00) Service:（Services are provided by tripartite companies） Please kindly finish online check-in so that counter staffs can help you process pick-up quickly.https://web.rentalcarmanager.com/Workflow/WorkflowAuth?workflowcode=kiosk&key=TnpFWlVjYXJSZW50YWwzOTZ8UkNNU3VwcG9ydHxMRWEwN0dDMQ%3d%3d

Drop-off Instructions

Please drop the car off at our branch at the address above. The staff will gladly take you to the airport terminal during business hours.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
To be confirmed
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 15/day
capped at NZD 150
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 10/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 10/day
capped at NZD 80
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
To be confirmed
capped at NZD 50

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.
The car rental company only allows rental period over 10 days to cross the border. Cross-island access free of charge, but the customer is responsible for the ferry ticket and fee.

Ferry Transportation: Allowed

EZU allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 6500

Collision Damage Waiver Excess:

NZD 6500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 km from Queenstown Airport

Hotels

2.6 km from DoubleTree by Hilton Queenstown

5.5 km from Oaks Shores

6.3 km from Oaks Club Resort

Other Landmarks

7.1 km from Shotover River

FIND ME A CHEAP RENTAL
Map view of EZU Store Location
coordinates: -45.0141695 168.7528483

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 8.0 / 10 Very good

  • Vehicle condition: 1.8
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 2.1
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins

  • Dana Haywood

    Queenstown

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    The actual situation did not match the description, and UnionPay cards were not accepted.
    Read More >

  • Pearl Sailsbury

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Overall very good, no unnecessary hassle, and they remind you of important things. If you have any issues, they respond promptly to phone calls.
    Read More >

  • Gene Albert

    Queenstown

    8 /10 Very good

    Reviewed: Monday, November 25, 2024

    The service attitude is excellent.
    Read More >

  • Esther Katte

    Queenstown

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.
    Read More >

  • Simon Gibson

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Very satisfied
    Read More >

  • Marcia McCarthy

    Queenstown

    6 /10 Average

    Reviewed: Monday, November 25, 2024

    The rental company's office is very basic, but they speak Chinese. The service attitude is acceptable. The child's car seat is very simple, just a cushion. When returning the car, they mentioned there were marks on the windows, but they were already there and we were not charged. Overall, the process was smooth. After returning the car, they immediately took us to the airport, which was just a few minutes away, saving us the trouble of finding the departure gate.
    Read More >

  • Robert Field

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    After grabbing our luggage and calling, a car arrived to pick us up. It was very convenient, and the rental office is close to the airport.
    Read More >

  • Darren Whit

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Very satisfied
    Read More >

  • Betsy Butler

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Very satisfied
    Read More >

  • Julie Maltz

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Excellent
    Read More >

  • Anonymous

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    I didn't have to wait long for the hire car. The process was very quick, less than 10 mins and all staff were extremely helpful.
    Read More >

  • Anonymous

    Queenstown

    7 /10 Good

    Reviewed: Monday, November 25, 2024

    All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.
    Read More >

  • Anonymous

    Queenstown

    9 /10 Excellent

    Reviewed: Monday, November 25, 2024

    I thought the car was great value for money. Friendly staff and relatively painless process
    Read More >

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