CAR RENTAL REVIEWS ON A RENTALS IN QUEENSTOWN

The entire process was very smooth with only a hiccup on pick up. There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent. Advice future customers contact the office a day before they fly in to avoid the problems I encountered.

Very satisfied

Very satisfied

Tianyi is really great. I originally booked an XV, but they upgraded me to a Forester for free. Picking up and returning the car was very convenient. Special thanks to Jijilim for driving us back to the hotel after we returned the car. Fantastic service!

Extremely satisfied with the experience! It was my first time renting a car abroad and it exceeded my expectations.

Very friendly customer service. 100% recommend again

We were very happy that after arriving in New Zealand, a company employee picked us up from the airport at noon. This made it easy to get a basic understanding of the local area. The store did not push insurance on us, only provided necessary reminders, which was very helpful.

Very good

Eli was very professional, friendly and helpful! I highly recommend their services.

Easy Car were very helpful with the online communication platform - I was VERY impressed! Every question was answered and they had the best deals! Very happy with the services offered! I would use again and highly recommend to others. Thank you!

Excellent

great staff

This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.

スタッフはとても親切でした。 車もとても綺麗でした。

使いやすかったです。

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

Very good, more flexible than the QEEQ platform, added one more day and paid on the spot.

Good

I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process

I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.