CAR RENTAL REVIEWS ON THRIFTY IN BOSTON

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.

First car wasn’t clean and had mechanical problems.

They over charge us. We booked for $59.22 including all fees and taxes and they charged us $100. They told us that the price when we book it is jus an estimate. This never happened to me before and I rent car with other agencies 3 to 4 times a year

An unused item left in car from previous renter so 4 out of 5 for that, tyre pressures were not even from the start, would have preferred the Ford Fusion as this car was better equipped, overall the Chrysler Malibu performed without incident.

Easy to book with, informative, valu for money, will use again..

When I picked up the car there was a problem with the one I chose so I had to swap to another. Being me, I left a jacket and hat in the first car. A very nice attendant called Mustafa kept them in the office and had them waiting for me when I returned my rental. Excellent customer service

Was quick and easy to book, would recommend.

No cars available, long queue time

No hidden fees ..mine were practically greater than the rental price

Le tarif pour une journée de location au guichet Thrifty était 3 fois plus cher que celui en ligne. Nous avons donc réservé en ligne pour bénéficier du tarif le plus avantageux.

Like: Access to places I needed to go.
Dislike: My next visit I will bring company

Easy car pickup process, quick drop-off. No issues, no hassles. Competent customer service Reps. Thrifty is a car rental company I can trust.

Easyrentcars booking process was very smooth.

The service was pretty good, the car pickup was quick. I recommend adding an E-ZPass, it's essential in the East as many places don't accept cash. It's almost impossible to get around without it.

Terrible

Very easy process. Recommended

The counter staff on check in at the site were busy joking and talking amongst themselves all the time. The man just asked me to punch the accept buttons on the check in screen, without explaining anything. Only later I found out that he had included many extras which I did not need, and cost me another 400 dollars extra. No explanation, nothing!! Never with Thrifty again

You have to instruct the staff of the rental car agencies not to fool the passengers, who are anyway exhausted after a long flight. They incorporate a lot of extras without informing the clients.

Counter staff were very helpful and unbiased when giving info on extras.

Yes one staff was very particular and gave us a free lecture but all is well

It was smooth and painless

car was lovely and luckily it was 4wd, though counter staff told us it could be any medium suv and would might have to upgrade. Also did not accept that we had full insurance, even though I had a document. Told us we had to buy daily toll charge for every day of our trip, as all automatic. Just told us a lot of rubbish on all 3 issues!!!

Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

Unjustified charges