CAR RENTAL REVIEWS ON THAI RENT A CAR AT PHUKET AIRPORT, HKT

It’s perfect

It’s perfect

The staff was arrogant and there was no Chinese service. They had a bad attitude when asking for compensation for a tire issue. The car type was changed without prior notice. Reminder: take photos and videos when picking up the car to check everything clearly.

Staff was super helpful and efficient. Definately recommended.

Easy booking and great value and options available

ชอบบริการคืนรถช้าได้ฟรี 4 ชม.

I didn't get a separate mail with pdf voucher though it was needed at the check-in dask. So I had to use expensive internet to get confirmation from sight and it was jpg-format. In spite the girl needed pdf she made a photo of voucher from my phone screen and let me go. Now I'm looking forward to debloking my funds from credit card.

A bit of a wait due to an issue with the customer before me. But once they got to me, it was a smooth and straight forward process! The car itself was in fairly good condition, although it had a bit of a weird musk in the car and the air conditioning could be better. But the car was definitely spacious enough for four people and could fit 4 medium cases in the car. Definitely value for money!

Great booking platform!

Its raining during getting car and I had to wait outside the roof. During return as well. Better to return car under the roof

Excellent!

Overall, very good. Despite arriving at the airport late at night, there were staff on duty. At the car pick-up point, the staff had already turned on the air conditioning. All small scratches were marked. The pick-up process was very smooth and quick, and the return process was also very fast.

Very Bad experience with the staff in charge of the car checking process as well as during the collect and pick up. No care about the customers, no professional behaviour when we ask information or have a claim. I had better experiences with their staff in Chiang Mai and Bangkok. Apparently their standards are not the same in all agences.

All Good

Car booked was very old. I was expecting new car however 10 year old car which was driven more than 90k km was given. Car didn’t have auto lock or mobile charging or navigation facilities. At the time of arrival there was no body present at the counter. A boy came 15 minutes later who did not speak English & was bit rude.

I had a problem on car battery and I had to call them to change car battery, however, the lady over the phone couls not speak and understand properly. So I was struggling so much while giving my information, including location. Except this the service was good.

My booking was cancelled when I arrived. It took them more than 30 minutes to find the original booking. Nevertheless the staff at the counter was friendly and helpful. Drop off was too long I had to wait 15 minutes in the car and I had to call them 3 times

It will be very helpful if customer can keep the unused day for the next trip in case the customer have any urgent matters.

Same as above.

Car has some noise but not effect on operation

Advantage pricing

Good ,I loved it

พนังงานบริการดีคับ

I informed them from the beginning that I rented the car for five days and wanted to return it at the normal time on the fifth day, not so early. They kept saying I only rented the car for four days and the fifth day was complimentary. They refused my request initially and only agreed after lengthy communication and presenting the order (since it was in Chinese, we had to talk for a long time in English).

Car suitable for the narrow roads but struggled big time up the many hills in Phuket. Staff friendly and helpful. Make sure you thoroughly check the car on pick up and take clear photos

All went smoothly. Happy with the service