Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.
The price at the rental counter differed from my reservation price. Although I had fully prepaid, the rental company showed that I still owed over $150. After contacting the rental company and the customer service of the rental platform, they finally corrected the price, but I had to spend an hour at the counter to complete the rental process.
Although the queue time was long, the service was excellent. When I lost the key, the staff stayed with me the whole time, providing assistance and transportation. They had someone tow the car back, but I later found the key, so they didn't charge a towing fee. The next day, they refunded my deposit in full. Budget's service in San Francisco is much better than in Los Angeles.
The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!
“San Francisco to Los Angeles via Highway 1: Nearby Towns and Attractions”
About Budget:10.0/10
Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.
“We used the car mainly for filming, so the route was quite simple, mostly between Danville and Dubli”
About Budget:8.0/10
It was my first time renting a car abroad, so I was a bit confused initially. However, after carefully reading the instructions, I managed to find the rental place without any issues. PS: Good English skills are necessary to avoid communication barriers.
The car we received was a downgrade, without prior notice. We were told our reserved car was unavailable, yet we saw someone who picked up their car after us driving our reserved model! It was extremely frustrating.
“California Highway 1: San Francisco - Monterey/Carmel Town - Cambria - Solvang Danish Village - Sant”
About Budget:6.0/10
The location is very difficult to find. The app shows the location as Hilton Hotel, but you have to go into the Hilton Hotel and ask the staff to find it. The funny thing is that there are various car rental companies lined up right across the Hilton Hotel's main entrance. The actual store is located on Mason Street, which is essentially the back door of the Hilton Hotel's garage.
Like: Good car, cheap to run and excellent value for money! Dislike: Waited for nearly TWO hours at SFO to collect car, only two people serving and very long queue!
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Catherine Connor
-
-
-
-
View more >O.Yenigun
-
-
-
-
View more >Dislike: Although it was a brand new car, I've been provided an Intermediate SUV vs the Standard SUV I've booked
Janice Christy
-
-
-
-
View more >Harley Marcellus
-
-
-
-
View more >Constance Antoinette
-
-
-
-
View more >Gregary Mansfield
-
-
-
-
View more >Ward Wood
-
-
-
-
View more >Mavis Eveline
-
-
-
-
View more >Harlan Isaiah
-
-
-
-
View more >Leila Tommy
-
-
-
-
View more >Orville Trevelyan
-
-
-
-
View more >Gale Stone
-
-
-
-
View more >Blanche Poe
-
-
-
-
View more >Eunice Hodge
-
-
-
-
View more >Avery Morris
-
-
-
-
View more >Simona Guy
-
-
-
-
View more >L.Clarke
-
-
-
-
View more >Dislike: Waited for nearly TWO hours at SFO to collect car, only two people serving and very long queue!
Dean Humphr(e)y
-
-
-
-
View more >Joyce Bradley
-
-
-
-
View more >Lou Zangwill
-
-
-
-
View more >Car hire Brands Ranked In San Francisco
Pay for Car Rentals with Crypto