CAR RENTAL REVIEWS ON BUDGET IN SAN FRANCISCO

Out of three vehicles, two were not available at the correct time and we had to wait an additional 45 minutes. We ended up downgrading to a Dodge Grand Caravan. The staff at the rental company were quite friendly and did not push for additional insurance.

We had a total of 3 vehicles, and 2 of them couldn't provide the correct model group on time, requiring an additional 45-minute wait. We eventually downgraded to a Dodge Grand Caravan. The staff at the rental company were quite nice and didn't push for insurance.

We had a total of 3 vehicles, but 2 of them couldn't provide the correct models on time, requiring us to wait an additional 45 minutes. We ended up opting for a Dodge Grand Caravan at a lower class. The car rental company's staff was polite and did not push for insurance.

Satisfied

Good service. Friendly.

They added an insurance even though I said basic insurance is fine. When signing, they directly asked me to sign, a hidden fee. Next time, I will definitely record everything. Also, I chose an Elantra but they gave me a Corolla, which is much cheaper. No matter how I argued, it was useless.

When I asked questions during the rental, they didn't provide explanations.

Really, really good.

The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.

Service attitude was good, explanations were detailed. The wait time was a bit long but understandable.

Without any warning, unnecessary insurance was bundled directly, and no one mentioned it. They just gave me a large paper to sign, which included the insurance.

Affordable, friendly staff, easy pick-up

Very bad. They said I had insurance and didn't need to check the car when picking up. But when inspecting, they insisted the front bumper was loose and blamed it on me. 1. There were no scratches. 2. There was no collision. They still wanted to charge me. Negative score for the LA International Airport branch.

Processing speed is average.

The work efficiency is too low, and the queue time is too long.

I wanted to book for Los Angeles but ended up booking for San Francisco.

The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.

Attitude was average and the actual car model wasn't good, no other options available.

Misleading consumers

when i returned the vehicle there was only one staff. that's why i had to wait more than 10 minutes to drop-off. i think there should be more staffs because so many customers including me are supposed to be racing to the airport.