CAR RENTAL REVIEWS ON BUDGET IN BOSTON

There were no cars available at the reserved time. We had to wait over an hour and were then told that only smaller cars were available, but the price remained the same for the replacement car. The return time was still calculated based on the original reservation. This is really unfair!

Convenient procedures.

Not bad

Professional service

Charged arbitrarily for many fees.

Promoting insurance, unclear charges

The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.

Picking up and returning the car was extremely convenient. The car was nearly brand new.

Aggressive Upselling

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

There were quite a few people when I rented the car, so I waited for a bit. Returning the car was very quick and the service was warm.

The process was surprisingly simple.

Even though I returned the car with a full tank, Budget's inspector checked and recorded the mileage and fuel gauge as Full. However, once back home, I received a charge of $52.02. Upon contacting the car rental service, I found out it was a fuel fee, claiming the tank wasn't full. On May 9th, I sent them photographs of Budget's records and the fuel gauge at the time of return. Ten days have passed, and there's still no resolution. The rental company said they are waiting for a response from Budget, and I should be patient. I checked reviews for Budget at the Boston airport on Google Maps, and they were quite low. Think twice before renting a car, folks.

There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.

Like: Vehicle
Dislike: they charge me USD 10/gallon for fuel.

Good service and quick rental process.

Like: Great car
Dislike: All good

I don't understand why I was charged an extra $39.85 at the end.

Renting a car in the US is really convenient. Upon landing, a shuttle bus takes you to the car rental lot. You present your driver's license, international driving permit, and passport, authorize a pre-payment, and they tell you the parking spot. When you find the spot, the car keys are already there waiting for you. Just drive away. Returning the car is even easier. Drive to their parking lot, and an employee uses a device to inspect the car, then provides an invoice. In less than a minute, you're done. We even changed the return location twice during the trip, and they agreed without any hassle. Highly recommended.

Like: I have to say that Ms Cheryl at Budget was the best customer service rep for a car rental i have ever experienced!!!
Dislike: Everything was really great!!!!