CAR RENTAL REVIEWS ON BUDGET IN BOSTON

The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email

The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.

Budget, a company under American VISA, is a high-quality, well-established service provider.

Americans generally have a bad attitude, especially black people who always seem uninterested in helping.

Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did. I then hired another car that I also booked via easy car and this was fully insured. Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire. Don’t understand why the difference

They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.

The staff attitude is acceptable, and they are quite patient in explaining terms when they notice your English isn't great. Overall, if your English isn't too good, don't worry. Take your time to read through, look up words in the dictionary if you don't understand, and ask more questions. Don't confirm anything you don't fully understand. If the staff tries to upsell, just say: no thanks, I just want what I ordered.

The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

It was okay, but the route out wasn't clear, and the signs were not obvious.

amzing

gave a lower grade car!

The car was too old, the brake pedal too hard, and there was noise from the brake pads or brake axle.

Not very satisfied, waited in line for an hour and a half to complete the paperwork

I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00

They added extra insurance during pickup, and the staff didn't explain it. I only found out during dropoff that I paid over a hundred dollars more.

Car was as promised and suited our needs.

We booked the rental for Boston while in Scotland. The rental process was quick and trouble free. Plus it was cheaper than if we had rented from a US website.

Budget car rental is quite fast. It took less than 5 minutes to go directly to the parking lot and pick up the car.

Charged for insurance twice. I already bought insurance when booking on the app, but was asked to buy it again on site. Very expensive and frustrating.

We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.

Professional worker and high quality service.

Excellent service and price.

Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.