CAR RENTAL REVIEWS ON BUDGET IN TORONTO

The store provides attentive service.

Very good, they replaced it with a sedan.

The staff at the rental location (1) did not seriously check my license with the address provided, but instead asked for my Chinese residential address; (2) altered the insurance terms without my consent and attempted to deceive me into signing (I insisted and got the insurance terms corrected); (3) provided incorrect information about using the 407 toll route, claiming that using it would result in a tenfold penalty, whereas after contacting e-tolls, I found out that using any toll route only requires paying the relevant fees after returning the car; (4) did not inform me whether the rented vehicle was diesel or gasoline, and I couldn't find this information inside the car, so I had to call for clarification before refueling.

Pretty good

The lady at the front desk was very patient and nice. Much better than the guy at the AVIS store last time.

Very rude attitude. The car I booked was not available at the counter. I originally reserved a Mustang, but they randomly gave me a Hyundai SUV instead. The difference is too much. I recommend not using this company.

Good, but lacks 24-hour service

Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.

Arrived at 07:03, waited in line for an hour! Plus, they didn't have the car I booked! Was forced to buy full insurance.

Very simple and convenient to pick up and drop off.

Toronto is really not good.

The pickup location is in the basement of a building, which wasn't clearly indicated in the rental agreement. I had to search around the building before finding it. The store shares space with other rental companies, nothing special. The service was decent, no need to queue, and the car condition was satisfactory.

Good

No organized queue

Long wait times, difficult to find the location, and even though I filled up the tank at a nearby gas station, due to navigation issues, I had to circle the terminal twice. When returning the car they insisted the tank wasn't full, which seems impossible.

The service was not good and too strict! I had an international driver's license certification obtained from Zuzuche, but the staff said it couldn't be used without a photo. I found a photo and attached it on the spot, but the staff then said it couldn't be used without a stamp! I also downloaded Budget's official license translation template from the Zuzuche website, but the staff still said it couldn't be used! The store is 2 kilometers from the train station, and it was extremely tiring carrying luggage and kids only to encounter such a situation, it's very frustrating!

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

This is the fourth country I have done self-driving in abroad: Russia, New Zealand, the USA, and Canada. This time was the most frustrating, not because of spending more money due to language barriers, but because of the service attitude of the car rental company staff. In the other countries, even though I didn't understand the local language, the car rental company always made sure to clearly inform us about any additional charges. However, this lady had a very average attitude. When she saw we didn't understand English well, she didn't make an effort to communicate properly. When I asked if there were any extra charges, she didn't explain clearly and just said OK and had me sign. Only after signing and seeing an additional 200 CAD charge on my card did I realize what had happened. Communicating with her was difficult, and we initially thought it was a deposit. When returning the car, the inspector clarified with a simple explanation that we were charged over 200 CAD for insurance. Despite explicitly telling her I didn't want insurance, she still applied it. The problem isn't the money but the attitude toward service.

Very noticeable!

The pickup location is very close to the airport, just a few minutes' walk, which is very convenient.