Very pleasant people and the car was really excellent, much better than I anticipated with extras that I hadn't asked such automatic gearbox and GPS navigation. Only problem was that they didn't provide drop-off information and it was hard to find the place
About QEEQ:10.0/10
No problems whatsoever, good price, good information.
“Unpleasant almost rude staff at the airport counter”
About Budget:4.7/10
The staff in the airport gave a car full of scratches that did not appear in the location contract.
Very unhelpful attitude sometimes close to rude.
Had to ask for a new car and spent around one hour
i can assure that no damage has been done to the car , yet they charged me extra 110 euros for damage. I lost an item and asked them to bring it back but they didn't until now. Also I didn't get the same car i got lexus CT
No one there to check car after rental.
Ended up wandering around trying to find someone to tell us what to do with booklet & keys.
An email or text telling us what to do would have been good.
I don't like the "we recommend these and that extra insurance". I know that you have to do that and you generate some extra revenue with that, but I know that for every customer these talks are just a pain in the a...
Our flight was delayed but a staff member stayed late to give us our car, much appreciated. Only downside was that the inside of the car smelled of cigarette smoke which was sickening, overall though car was clean and service great.
About QEEQ:10.0/10
System was easy to use and easy to compare prices. Would use again.
As you can see from my reservation, I booked a Medium SUV | Toyota C-HR or similar, however, upon receipt I was given another car - a small Toyota Corolla hatchback. I specifically booked an SUV, since my height is 195 centimeters. As a result, 8 days I was cramped in the issued car, and I did not receive a price reduction for another car. I did not understand on the spot since the issuance of a car so took a long time, the reservation was at 11:30 a.m. but I received the keys only at 12:50 p.m.
disgusting!
“Antwerp, Reims in France, Limoges, Lyon, Valensole, Marseille, Nice, Monaco, Zermatt in Switzerland,”
About Budget:6.0/10
No inspection was done when returning the car, and there was no explanation for the charges deducted afterwards. The car was stolen during the trip and was replaced with a smaller one. I needed a car with a French license plate to travel to Antwerp, Belgium, but the car rental company refused to assist with providing information to apply for an LET pass.
I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus...
Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed.
We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!!
No compensation!! we paid for an automatic higher class car, we lost a whole day.
We expect a compensation before taking other measures.
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