CAR RENTAL REVIEWS ON EUROPCAR IN HOBART

Like: Customer service we excellent wasn’t pressured into to upselling or spending more all the options were explained clearly
Dislike: The car it self was in poor condition and wasn’t they much or a pleasure to drive

Like: Very efficient check out and return. Time taken on pick up to ensure that the gears, parking brake and fuel cap location were made clear. Great service

Like: On arrival I decided the car which I had booked may not have been ideal. So I was able to rent a larger car no problem.

The service was excellent and very patient.

Convenient

The car rental service was excellent, with no additional upselling.

Service was mediocre and communication was poor.

The store is located inside the airport, it's a large company with a wide variety of vehicles and good vehicle conditions.

I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.

Overall, the experience is very good. I have rented from Europcar many times, especially appreciating their 24/7 online customer service on the official website. This is very convenient.

Like: Friendly staffs.

They tried to cheat me by giving a different car than the one I booked. I insisted on getting the car I had reserved, and they finally gave it to me.

The staff didn't push for insurance; they simply asked if I had already purchased it. Once I confirmed, they quickly completed the paperwork.

The rental process was simple, with a low deposit and quick pre-authorization release. The car was in excellent condition.

When signing the contract at the airport office, maybe due to communication issues, I couldn't determine the total rental price from the staff or the contract on the handheld display. So I couldn't tell if any additional charges were included.

When picking up the car, I was charged an extra 40+ AUD as an airport parking fee. Communicated with the rental company, but the issue was not resolved.

The wait time was incredibly long. They didn't send an electronic contract. The windshield was broken, and they still haven't contacted me about the insurance.

Like: Fuss-free, easy to pick-up and drop-off.
Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.

There were basically no disappointments during the trip. Everything went smoothly as planned.

Like: Fast spot on