CAR RENTAL REVIEWS ON EUROPCAR IN LAUNCESTON

The counter staff were amazing. Knew their shit, no confusion, 10 out of 10

Upgraded to Rav 4

Like: Good time

Picked up the car at Launceston Airport, very convenient, you can see it right after getting off the plane. Car condition was good and both pickup and return were easy. Even though I don't speak English, it was no problem. The staff were very friendly.

More staff on launceston, i waiting the staff about 30minutes. Nobody there before

Car was not what we ordered. we were satisfied with the service. We are not sure of the overall cost as yet.

We got a Kia Rio instead of the Accent. That was fine by us. The only issue was sometimes the streets of lauceston and surrounds were steep, and with four adults and heavy luggage, the car had difficulty going up the hills. Apart from that, everything was great.

Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)

I booked a Corolla and was given an Outlander that was heavier on petrol usage and more difficult to park

The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.

We were upgraded on the car for no cost,, which made the rental experience great. Did opt for 3rd party car rental insurance, which was more economical than the agency or easycar.

Counter stuff was excellent!

Staff were helpful and we weee grateful for the upgrade

Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.

Phillip who helped me was great. Very efficient and friendly

Collection of vehicle was not mentioned properly. Had to go back and forth in the carpark multiple timed to locate vehicle. Apart from that, overall was great! Cheers.

The service was very efficient. Since the rental fee was prepaid, the car pick-up process at the store was super quick. I paid a 100 AUD deposit, which was reasonable. When returning the car, I parked and saw an elderly gentleman inspecting the vehicle. After a quick two-minute check, everything was good, and I was able to leave immediately.

I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?

Like: Great car (upgraded) collected at airport terminal, clean, reasonable mileage and ran without a hitch.
Dislike: service was good even though airport terminal very busy

Like: I like everything,but to much full insurance
Dislike: Change the insurance for full insurance is best