Specifically booked a Manual car but the on pick up the counter staff advised that they had no manual cars available. I was not advised beforehand about this and had no option at pick up but to take an automatic car. This was certainly disappointing although the condition of the automatic car was fine.
Car was damaged and pointed out at the time of pick up. However same was not in the system at the time of drop and has been disputed.
Arrogant and unhelpful staff.
Charged incorrectly for upgrade than discussed.
Avoid this company
“Great experience and quick service. Nice staff also”
About Europcar:9.0/10
Everything with Europcar is always smooth and great .. nice staff and quick service specially was on the drop off ( Geneva airport ) but I had a confirmed booking for an Audi A6 Avant and when I reached there they gave me Audi Q5 ( they said it's upgrade because they don't have the A6 ) I felt it's Downgrade!
About QEEQ:10.0/10
Nothing much changed on the price and the eqsyrentcars Experiences was great.
“Connot recommend Easyrentcars to anyone. Caused a lot of confusion with Europecar.”
About Europcar:10.0/10
The car we booked (audi A5 convertable) was not available so after some discussions and a bit of argument and escalations, they provided us with a much better car (audi A8) and in excellent condition in addition to compensation as well. Even if we did not get the car that we booked we were happy with the replacement car provided to us and made out trip memorable.
“Other than employees part, everything was great.”
About Europcar:8.0/10
Car was not the one I wanted or near the similar one and they refused to help me about the car. They gave no option to us. I dont to rent from this office. Terrible employees. Even they move you another person and other person says that first person had to do it. Employees must be changed for better customer experience.
Great experience renting from you guys, Thanks for the good service. The only thing that can be improved is guidance to drop location and also the waiting time to return the vehicle.
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View more >Dislike: Service at the desk. They don't ask if you don't ask them to help you.
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