EUROPCAR CAR RENTAL REVIEWS IN ICELAND

Excellent throughout!

Very helpful counter staff, but the car I ordered was not available. Was offered an acceptable alternative.

The price was much more expensive than before.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

Would have liked the car listed (VW Caddy) instead of similar model (Ford Transit). Price was very high, but maybe normal for Iceland?

No problems or issues.

The main issue was that the car rental company did not provide the vehicle as per the contract. We were given a pickup truck instead of the car we booked. It was Christmas Eve, so the staff left right after handing over the car. When we realized the mistake and tried to contact them, there was no one around. We had to leave the airport with the pickup truck. After contacting the rental company, we were able to exchange it the next day, wasting our time. Other than that, there were no significant issues.

The well-known rental company is very good.

The car model was completely different from what was promised. The staff just said: There's nothing we can do, it's a car model group. How can a Ford seven-seater be the same as a Chrysler Grand Voyager (similar space to a GL8)? They arbitrarily decide what belongs to the same group without any prior reference.

Convenient, fast, flexible, good service.

The car gas tank was not full and the passenger side door did not open from the inside.

1 day+ before picking up the car, I tried to change the booking to add an extra day thru the website. It allowed me to go thru the details and gave the cost differential but then asked me to call the customer support to make the change. When I called the customer support in Singapore they informed me that I could not make the change even though I had paid extra to make my reservation flexible.

Very satisfied, efficient and fast.

We had to queue quite sometime and we cannot pay in Euro, need to change to Icelandic note to pay. Why we have to buy again for insurance where else I already booked online. Other than that all are fine.

I don't think we have price drop, might pay a bit higher than I expect.

The car was absolutely fine. Did everything I needed it to. Not the golf I ordered but a more than adequate substitute.

Everything worked fine. No price drop, but to be honest I wasn’t really expecting there to be one.

Overall service was quite satisfactory. They clearly explained all the driving precautions.

Like: simple and quick service
Dislike: nothing

Always good as i jave been using them for past travels. Good clean cars. Don't hard sell extra insurance as they know our booking covers the excess.

Good pricing and expectations of great deals compared to other agencies

The car was ready as scheduled and was handed to me promptly.

Customer service handled complaints too slowly.

Overall it's okay, but they didn't inform me about a toll fee, which caused me to incur a lot of unnecessary fines later.

I got a good vehicle, a Suzuki Jiminy, although it was barely large enough for our luggage. The car performed well but was very expensive. I realize everything in Iceland in the summer is expensive though.

Provided good details on how to drive in Iceland and where to charge the electric car.

Provided the least expensive option for this variety of electric car.