Like: the rate I got was a great rate! Dislike: I had picked up my car at around 1030pm and the lights in the parking lot where my car was parked were out making my pick up very dark. I had to use my phone for light to look over the car and was not happy about that.
Like: They were short staffed, but were pleasant. Dislike: The long line wait!!!! Also, a piece inside the car kept falling down and hit my knee on it a few times.
Like: How well your customer service handled the entire transaction from start to finish with a smile! Great Customer Service! Dislike: Waiting so long
Like: When I finally got a clean car, it was a good value. Dislike: There was a long line, the staff weren’t friendly and the first car I was givien was dirty inside and out. The seats were stained, there were several dents and scratches.
Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent. Dislike: Branding/Naming convention inconsistencies across the website & airport signage
Like: Syed was extremely friendly and professional.. Great service! Dislike: Crack in the windshield from the hailstorm the day before we picked up the car.
Like: Upgraded car. Liked the car. Good overall price compared to others. Dislike: Charged us for toll monitor even though we didn't use it. Our sales guy didn't want to take it out, so he told us there would be no charge if we didn't use it.
Dislike: Be clearer with the sign up, did not know rate I signed up for was for foreign travelers. Did not say that anywhere. My staff member had to readjust my rental
Like: The car was great Dislike: It took over an hour of standing in line to pickup the car and I would have gone elsewhere if I had not already paid for it.
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M.PAREDES TRABUCCO
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View more >J.Hill
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View more >Dislike: I had picked up my car at around 1030pm and the lights in the parking lot where my car was parked were out making my pick up very dark. I had to use my phone for light to look over the car and was not happy about that.
J.REED
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View more >Dislike: The long line wait!!!! Also, a piece inside the car kept falling down and hit my knee on it a few times.
L.Solana
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View more >Dislike: Waiting so long
L.Diaz
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View more >Dislike: Waited 2 hrs to obtain service another 1/2hr to obtain the vehicle
J.P
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View more >Dislike: There was a long line, the staff weren’t friendly and the first car I was givien was dirty inside and out. The seats were stained, there were several dents and scratches.
F.O.
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View more >Dislike: Branding/Naming convention inconsistencies across the website & airport signage
J.Little
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View more >Dislike: Crack in the windshield from the hailstorm the day before we picked up the car.
C.Engle
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View more >Dislike: Car had nearly 50K miles and it felt beaten up. But it survived the mountains in CO so it's alright
J.Mcgill
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View more >Dislike: N/A
B.Mokry
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View more >Dislike: Charged us for toll monitor even though we didn't use it. Our sales guy didn't want to take it out, so he told us there would be no charge if we didn't use it.
L.Sciba
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View more >Dislike: Waiting on line for rental at 2am
J.Napolitano
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View more >C.Melendez
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View more >G.Austin
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View more >Dislike: It took over an hour of standing in line to pickup the car and I would have gone elsewhere if I had not already paid for it.
P.Thomas
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View more >Dislike: Building could get a make-up job.
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