CAR RENTAL REVIEWS ON ICERENTAL 4X4 AT KEFLAVIK INTERNATIONAL AIRPORT, KEF

Excellent service, very friendly,

Had a price drop and refund, excellent service

No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid.

After getting off the plane, I called them and waited for an hour to be picked up. When they arrived, they said they only pick up the driver, and others had to wait. It took another 10 minutes to reach the car rental shop where six people were already waiting. The process was so slow because they were constantly trying to sell insurance! If you don't buy their insurance, they charge a 2700 euro deposit. I mentioned I have third-party insurance, but they kept insisting it didn't cover this or that. Anyway, I was forced to buy insurance for 111 euros. The car I received was dirty, had been in multiple accidents, and the right mirror was cracked. It took 3 hours to finally meet my team. The worst part is that the car was very hard to drive; you had to press hard on the pedal to get to 80 km/h. The car had over 100,000 kilometers on it, and the reverse camera was barely visible.

Very satisfied

I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car.

Platform was ok

Terrible experience. The rental office is 15 minutes away from the airport. When we returned the car, we were told their shuttle was full and the next one would be in 20 minutes, which meant nearly 40 minutes including travel time! The staff was extremely rude, and when we asked if they could make an extra trip, they responded with mockery, disdain, and hostility! It's best to book with a rental company inside the airport, and avoid this icerental4x4 if possible. The vehicle was also old, and got a flat tire on the way. When we called the rental office, they rudely told us to press 3 for emergencies, which I did, but after connecting, they ignored the call. We had to sort it out ourselves in the end. It was absurd, what a terrible company. This ruined our mood completely.

24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.

Platform was easy to use and staff were helpful with enquiries.

Shout out to the staff, they have massive hearts. Thank you to all of you.

Car was quite old, lots of milege. Car computer gave lots of warnings, which made driving unconfortable. Upon the return of the vehicle the staff told that we should not have paid any attention to the warnings. I wish they had told that to us earlier! The outlooks of the car were ok with terribly rusty wheels.

The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.

Good price, good service, good car, no hidden costs.

Enjoyed free diamond reservation as a Christmas gift. Totally worthed

Great experience, no issues.

Staff very friendly and helpful. Car was good value for money. Will be using them again

First car a Dacia Logan went back as it had issues, replaced with vitara. A much better vehicle.

The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.

It's okay

The Dusters its a great car, the car was brand new had no issue when return the car, the only down side is the shuttle between the rental location and airport its slow little bit(45 min) we probably just arrived after the shuttle left, i recommend to drop the car a bit earlier than usually you would do. Overall, great experience, good staff explaining you option about the car etc.

Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy.

The car was perfecto. Very Comfortable, clean and without any tipe of breakdown por noise. Good selection.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.