Upon arrival, I was firmly told that the car I wanted was not available and was forced to take an 11-seater without any negotiation. I was also told that I could cancel the order. After driving to Phuket, I had to visit the Hertz office at Phuket Airport twice to finally get the model I had booked.
The company's service is quite good, operating 24 hours. Both pick-up and drop-off were smooth. The only unpleasant part was that I had to pay over 700 RMB due to a slight scratch on the front of the vehicle, for which I have no idea who was responsible. In China’s Shenzhou Rent-a-Car or in the US, such minor scratches would not even be a concern.
Their service attitude was decent, and they didn't pay much attention to the car's appearance or fuel gauge. However, the efficiency in Thailand is really poor; it took almost 2 hours to get everything sorted. They also didn't know how to use their own child seats, spending nearly an hour just adjusting them.
It's right inside the airport, but it's a very small counter. I was very disappointed to rent a 100,000 km old model car. I can't believe HERTZ still has such an old car. Everything else was good. I don't recommend renting the JAZZ, it's uncomfortable for long drives and not ergonomic at all.
There was an issue with the license plate. We were taken to the police station and told the car owed taxes. We called the rental company's hotline and were asked to pay 1000 THB as a fine, which was refunded when we returned the car. It wasted our time. I recommend the rental company thoroughly check the vehicle's taxes to ensure it's in proper condition before renting it out.
The store service was okay, but the provided vehicle did not match the pictures. The pictures showed a 10th generation Honda Civic, but the car provided was an older 9.5 generation model.
About QEEQ:8.0/10
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