Happened to encounter good sales service

Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.

The very friendly and efficient staff arranged my car so fast, and even upgraded me, which made my vacation extra special! Will definitely use these guys again. Thank you so much!

Seemless!

When I returned the car, the reserves lot no 20 was taken and we were not sure where to park the car. It was not easy calling the given no as it was a Sunday. Overall experience was bad

Like: I booked a compact car and ended up with a Dodge Challenger, which was not what I was expecting for the price and size, but obviously a very nice surprise.
Dislike: Picking up the car took a long time (over 30 minutes) but that was mostly due to Hertz being understaffed at the desk with only one attendant and other rental companies out of cars for the date I was there. So the line was long when we arrived. That being said, the staff on hand did their best to move everyone along.