I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?
The rental car agent did not give included liability insurance which was listed in the booking. You should fix this issue. Every time I rent, they deny the liability insurance included in the booking and charge extra over the counter.
On the third day after getting the car, the tire pressure warning light came on. We quickly got off the highway and found a Hertz location at a nearby hotel. The staff quickly measured the tire pressure and added air. She suggested that the dashboard is very sensitive to slightly low tire pressure, but it should be fine after adding air. If we insisted on changing the car, we could do so at the airport branch, but her location couldn’t handle it. We trusted her advice, and for the next five days, we had no issues.
We didn't buy the E-toll, and received a toll charge notification within ten days after using the highways. The toll and rental company's management fee were not high. Personally, I think unless you use the highway multiple times daily, not buying the E-toll and paying per use is more cost-effective.
I've been renting cars from this company since arriving in the US. The overall service is excellent, the waiting time is short, and they even upgraded our car.
Renting the car was convenient, but returning it was very inconvenient. Although we were told that we could return the car after working hours, the garage was closed, causing us significant trouble in the middle of the night. We had to pay for parking ourselves and wait until the next morning when the office opened to return the car. This was really unsatisfactory.
Very satisfied with the service. The deposit hasn't been refunded yet. They said it would take three days when returning the car, but the platform mentioned it might take up to a month.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Emily Cowper
-
-
-
-
View more >Gemma Shaw
-
-
-
-
View more >Victor Forster
-
-
-
-
View more >Patricia Whitehead
-
-
-
-
View more >Hogan Vogt
-
-
-
-
View more >Vivian Crichton
-
-
-
-
View more >Miranda III.
-
-
-
-
View more >S.Chandak
-
-
-
-
View more >Louis Barney
-
-
-
-
View more >Rex Hearst
-
-
-
-
View more >Gustave Hughes
-
-
-
-
View more >Karen Jackson
-
-
-
-
View more >Brook Horace
-
-
-
-
View more >Maxwell Carpenter
-
-
-
-
View more >Rex Mike
-
-
-
-
View more >Tiffany Emma
-
-
-
-
View more >Ada Clement
-
-
-
-
View more >Jim Blake
-
-
-
-
View more >Neil Margaret
-
-
-
-
View more >Broderick Lambert
-
-
-
-
View more >Car hire Brands Ranked In Boston
Pay for Car Rentals with Crypto